Blackhawk BH202 Decking Screw

At franz building supplies, we are committed to providing quality products and ensuring the safe delivery of all orders. to ensure a smooth and transparent process, we have outlined the following guidelines regarding the handling of damaged goods:

proof of delivery
once a delivery is complete, our driver will take a photograph of the goods as proof of delivery. this photo will serve as documentation that the goods were delivered in good condition at the time of delivery.

reporting damaged goods
if you discover that any goods are damaged upon delivery, you must notify us immediately. claims regarding damaged goods must be reported within 24 hours of delivery to ensure a prompt resolution. additionally, we require that you provide evidence that the damage occurred during transit and that franz building supplies is at fault. please note that this does not guarantee a refund or replacement.

responsibility for damage after delivery
if goods are damaged or stolen after the delivery is completed, franz building supplies is not responsible for any losses. our liability for goods ceases once the delivery is made, and the driver has captured proof of delivery.

replacement of damaged goods
if goods are found to be damaged due to factors beyond our control (e.g., handling by the customer, theft, or third-party damage), we are unable to provide a refund or replacement at no charge. if replacement goods are required, these will be charged to the customer at the full price.

we recommend inspecting all items at the time of delivery and immediately notifying our team of any discrepancies or damages so that we can address the situation as quickly as possible.

for any further questions or to report damaged goods, please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au.

Our delivery fees are as follows:
$150.00 + gst for orders that require a hiab unload (typically larger orders).
$80.00 + gst for orders that can be hand unloaded (such as skirting, mouldings, doors, hardware, or small timber orders).

Wesbeam is a Western Australian manufacturer of engineered laminated veneer lumber products designed for structural performance, consistency, and ease of installation across residential and commercial construction.
For more information, see the Wesbeam website https://wesbeam.com

To maintain smooth operations, we request that any changes or cancellations to your delivery be communicated to us at least 24 hours before the scheduled time. this ensures that we can adjust our schedules and provide the best service possible.

Absolutely. we specialise in matching existing profiles for renovation and restoration projects to ensure consistency in design and finish.