Design Pine Double Bullnose Architrave 40 x 18 x 5400

Yes — our team can help you select hardware that suits your project’s style, function and technical requirements. Whether you’re replacing existing fittings or starting from scratch, we’re here to assist.

Returns Policy
Franz Building Supplies take pride in supplying quality products and providing efficient, reliable service. Under Australian Consumer Law, we will always accept returns and provide a remedy (refund, repair, or replacement) when goods are:

• Faulty or defective
• Not as described
• Not fit for purpose

Change of Mind / Overordered Items
If a return for change of mind or overordering is requested, acceptance is entirely at our discretion and subject to the following conditions:

• Goods must be returned within 14 days of delivery or collection
• Returns are only accepted if approved before goods are returned to us
• Items must be in as-new, re-saleable condition (as assessed by us on inspection)

Restocking and handling fees apply to all approved returns:
For stocked items:

• 15% restocking fee (capped at $250 + GST)
• Collection fees apply if pickup from site is needed:
• $80 + GST for hand load pickups
• $150 + GST for Hiab truck pickups

For non-stocked / special-order items:

• Returns only accepted if our supplier allows us to return the goods (this must be confirmed before the goods come back to us)
• Minimum 15% restocking fee, with no maximum (actual fee will depend on what our supplier charges us)
• Collection fees as per stocked items (above)

Important Notes:

• All credits are processed only after goods have been inspected and accepted as re-saleable
• Any return outside of these terms must be approved by senior management prior to confirmation

If we have made an error with your order, restocking and pickup fees do not apply.

For any returns or requests, customers are advised to contact the sales team at Franz Building Supplies by calling 08 9434 5775 or emailing sales@franzbuildingsupplies.com.au and a team member will respond to assist.

Customers are welcome to collect their orders from our premises, conveniently located at Franz Building Supplies, c2/174 Barrington Street, Bibra Lake wA 6163. Our collection hours are monday to thursday from 7:00 am to 4:30 pm and friday from 7:00 am to 4:00 pm. we are closed on saturdays and sundays.

to streamline your collection experience, we encourage you to contact us in advance at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au. confirming your order and ensuring your vehicle is suitable for transporting your items helps ensure a smooth process.
transportation safety

at franz building supplies, safety is a priority. goods will only be released if the customer has a vehicle capable of securing the load safely and legally. western australian law strictly prohibits the transport of unsecured loads to ensure public road safety, and we adhere to these regulations by refusing the release of goods intended for unsafe transport.

to assist customers, here are key guidelines:

• for cars (sedans or suvs), loads must not extend more than 1.2 meters beyond the front or rear of the vehicle and cannot exceed 150 millimeters past the sides. roof load limits are typically around 50 kg, including the weight of roof racks.
• for utes, rear loads must not extend more than 1.2 meters beyond the tray without a visible flag or marker. roof racks on utes can generally support up to 100 kg, provided the load is evenly distributed.

it is essential that all loads are securely fastened to prevent shifting during transit. both overloading and uneven distribution can compromise safety and are strictly prohibited under western australian regulations.
need assistance?

if you have any questions or need assistance with collections or deliveries, our team is here to help. please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au, and we will be happy to assist.

If you have any questions or need further assistance with your collection or delivery, please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au. our team is happy to assist and ensure a seamless experience.

Absolutely. we specialise in matching existing profiles for renovation and restoration projects to ensure consistency in design and finish.