Design Pine Lambs Tongue Architrave 66 x 18 x 5400

At franz building supplies, we are committed to providing quality products and ensuring the safe delivery of all orders. to ensure a smooth and transparent process, we have outlined the following guidelines regarding the handling of damaged goods:

proof of delivery
once a delivery is complete, our driver will take a photograph of the goods as proof of delivery. this photo will serve as documentation that the goods were delivered in good condition at the time of delivery.

reporting damaged goods
if you discover that any goods are damaged upon delivery, you must notify us immediately. claims regarding damaged goods must be reported within 24 hours of delivery to ensure a prompt resolution. additionally, we require that you provide evidence that the damage occurred during transit and that franz building supplies is at fault. please note that this does not guarantee a refund or replacement.

responsibility for damage after delivery
if goods are damaged or stolen after the delivery is completed, franz building supplies is not responsible for any losses. our liability for goods ceases once the delivery is made, and the driver has captured proof of delivery.

replacement of damaged goods
if goods are found to be damaged due to factors beyond our control (e.g., handling by the customer, theft, or third-party damage), we are unable to provide a refund or replacement at no charge. if replacement goods are required, these will be charged to the customer at the full price.

we recommend inspecting all items at the time of delivery and immediately notifying our team of any discrepancies or damages so that we can address the situation as quickly as possible.

for any further questions or to report damaged goods, please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au.

We provide trade accounts and tailored pricing for industry professionals. contact us to learn more about eligibility and account setup.

Our experienced team is here to assist with more than just decking, cladding, and joinery. we provide expert advice across a wide range of building materials, including timber, hardware, fixings, and architectural elements. whether you’re working on a residential renovation, commercial build, or custom joinery, we’ll guide you in choosing the best products for your specific requirements. from design concept to material selection, we aim to ensure your project runs smoothly and meets your expectations.

Yes, our on-site workshop can custom-run mouldings, weatherboards, and standard doors to suit specific design needs. we also offer bespoke joinery through our sister company, abbott'solutely timber joinery.

We do not provide installation services directly; however, we work with trusted installers who can assist with your decking project. for recommendations, please contact our decking specialists at 08 9434 5775 or sales@franzbuildingsupplies.com.au and we'll be happy to connect you with an experienced installer in your area.