With its classic curved profile, the EziTrim Lamb’s Tongue Architrave adds subtle elegance to any interior. Made from pine and pre-primed in a smooth white finish, it provides a durable, ready-to-paint trim solution that suits both traditional and modern spaces.
FAQs
At franz building supplies, we are committed to providing quality products and ensuring the safe delivery of all orders. to ensure a smooth and transparent process, we have outlined the following guidelines regarding the handling of damaged goods:
proof of delivery
once a delivery is complete, our driver will take a photograph of the goods as proof of delivery. this photo will serve as documentation that the goods were delivered in good condition at the time of delivery.
reporting damaged goods
if you discover that any goods are damaged upon delivery, you must notify us immediately. claims regarding damaged goods must be reported within 24 hours of delivery to ensure a prompt resolution. additionally, we require that you provide evidence that the damage occurred during transit and that franz building supplies is at fault. please note that this does not guarantee a refund or replacement.
responsibility for damage after delivery
if goods are damaged or stolen after the delivery is completed, franz building supplies is not responsible for any losses. our liability for goods ceases once the delivery is made, and the driver has captured proof of delivery.
replacement of damaged goods
if goods are found to be damaged due to factors beyond our control (e.g., handling by the customer, theft, or third-party damage), we are unable to provide a refund or replacement at no charge. if replacement goods are required, these will be charged to the customer at the full price.
we recommend inspecting all items at the time of delivery and immediately notifying our team of any discrepancies or damages so that we can address the situation as quickly as possible.
for any further questions or to report damaged goods, please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au.
Customers are welcome to collect their orders from our premises, conveniently located at Franz Building Supplies, c2/174 Barrington Street, Bibra Lake wA 6163. Our collection hours are monday to thursday from 7:00 am to 4:30 pm and friday from 7:00 am to 4:00 pm. we are closed on saturdays and sundays.
to streamline your collection experience, we encourage you to contact us in advance at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au. confirming your order and ensuring your vehicle is suitable for transporting your items helps ensure a smooth process.
transportation safety
at franz building supplies, safety is a priority. goods will only be released if the customer has a vehicle capable of securing the load safely and legally. western australian law strictly prohibits the transport of unsecured loads to ensure public road safety, and we adhere to these regulations by refusing the release of goods intended for unsafe transport.
to assist customers, here are key guidelines:
- for cars (sedans or suvs), loads must not extend more than 1.2 meters beyond the front or rear of the vehicle and cannot exceed 150 millimeters past the sides. roof load limits are typically around 50 kg, including the weight of roof racks.
- for utes, rear loads must not extend more than 1.2 meters beyond the tray without a visible flag or marker. roof racks on utes can generally support up to 100 kg, provided the load is evenly distributed.
it is essential that all loads are securely fastened to prevent shifting during transit. both overloading and uneven distribution can compromise safety and are strictly prohibited under western australian regulations.
need assistance?
if you have any questions or need assistance with collections or deliveries, our team is here to help. please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au, and we will be happy to assist.
Returns Policy
Franz Building Supplies take pride in supplying quality products and providing efficient, reliable service. Under Australian Consumer Law, we will always accept returns and provide a remedy (refund, repair, or replacement) when goods are:
- Faulty or defective
- Not as described
- Not fit for purpose
Change of Mind / Overordered Items
If a return for change of mind or overordering is requested, acceptance is entirely at our discretion and subject to the following conditions:
- Goods must be returned within 14 days of delivery or collection
- Returns are only accepted if approved before goods are returned to us
- Items must be in as-new, re-saleable condition (as assessed by us on inspection)
Restocking and handling fees apply to all approved returns:
For stocked items:
- 15% restocking fee (capped at $250 + GST)
- Collection fees apply if pickup from site is needed:
- $80 + GST for hand load pickups
- $150 + GST for Hiab truck pickups
For non-stocked / special-order items:
- Returns only accepted if our supplier allows us to return the goods (this must be confirmed before the goods come back to us)
- Minimum 15% restocking fee, with no maximum (actual fee will depend on what our supplier charges us)
- Collection fees as per stocked items (above)
Important Notes:
- All credits are processed only after goods have been inspected and accepted as re-saleable
- Any return outside of these terms must be approved by senior management prior to confirmation
If we have made an error with your order, restocking and pickup fees do not apply.
For any returns or requests, customers are advised to contact the sales team at Franz Building Supplies by calling 08 9434 5775 or emailing sales@franzbuildingsupplies.com.au and a team member will respond to assist.
If you have any questions or need further assistance with your collection or delivery, please contact us at (08) 9434 5775 or email sales@franzbuildingsupplies.com.au. our team is happy to assist and ensure a seamless experience.
Our experienced team is here to assist with more than just decking, cladding, and joinery. we provide expert advice across a wide range of building materials, including timber, hardware, fixings, and architectural elements. whether you’re working on a residential renovation, commercial build, or custom joinery, we’ll guide you in choosing the best products for your specific requirements. from design concept to material selection, we aim to ensure your project runs smoothly and meets your expectations.
