Australian Hardwood Timbers

Returns Policy
Franz Building Supplies take pride in supplying quality products and providing efficient, reliable service. Under Australian Consumer Law, we will always accept returns and provide a remedy (refund, repair, or replacement) when goods are:

• Faulty or defective
• Not as described
• Not fit for purpose

Change of Mind / Overordered Items
If a return for change of mind or overordering is requested, acceptance is entirely at our discretion and subject to the following conditions:

• Goods must be returned within 14 days of delivery or collection
• Returns are only accepted if approved before goods are returned to us
• Items must be in as-new, re-saleable condition (as assessed by us on inspection)

Restocking and handling fees apply to all approved returns:
For stocked items:

• 15% restocking fee (capped at $250 + GST)
• Collection fees apply if pickup from site is needed:
• $80 + GST for hand load pickups
• $150 + GST for Hiab truck pickups

For non-stocked / special-order items:

• Returns only accepted if our supplier allows us to return the goods (this must be confirmed before the goods come back to us)
• Minimum 15% restocking fee, with no maximum (actual fee will depend on what our supplier charges us)
• Collection fees as per stocked items (above)

Important Notes:

• All credits are processed only after goods have been inspected and accepted as re-saleable
• Any return outside of these terms must be approved by senior management prior to confirmation

If we have made an error with your order, restocking and pickup fees do not apply.

For any returns or requests, customers are advised to contact the sales team at Franz Building Supplies by calling 08 9434 5775 or emailing sales@franzbuildingsupplies.com.au and a team member will respond to assist.

Our experienced team is here to assist with more than just decking, cladding, and joinery. we provide expert advice across a wide range of building materials, including timber, hardware, fixings, and architectural elements. whether you’re working on a residential renovation, commercial build, or custom joinery, we’ll guide you in choosing the best products for your specific requirements. from design concept to material selection, we aim to ensure your project runs smoothly and meets your expectations.