EziTrim Pencil Round Pine Pre Primed Architrave 90 x 11 x 5400

To maintain smooth operations, we request that any changes or cancellations to your delivery be communicated to us at least 24 hours before the scheduled time. this ensures that we can adjust our schedules and provide the best service possible.

Yes, our on-site workshop can custom-run mouldings, weatherboards, and standard doors to suit specific design needs. we also offer bespoke joinery through our sister company, abbott'solutely timber joinery.

For a successful delivery, please ensure our driver has access to the delivery location. our driver will call upon arrival. if access is not available and goods cannot be delivered, the delivery fee will still apply. the goods will be returned to our premises, and you can either pay for a redelivery or arrange your own collection.

Our delivery fees are as follows:
$150.00 + gst for orders that require a hiab unload (typically larger orders).
$80.00 + gst for orders that can be hand unloaded (such as skirting, mouldings, doors, hardware, or small timber orders).

Returns Policy
Franz Building Supplies take pride in supplying quality products and providing efficient, reliable service. Under Australian Consumer Law, we will always accept returns and provide a remedy (refund, repair, or replacement) when goods are:

• Faulty or defective
• Not as described
• Not fit for purpose

Change of Mind / Overordered Items
If a return for change of mind or overordering is requested, acceptance is entirely at our discretion and subject to the following conditions:

• Goods must be returned within 14 days of delivery or collection
• Returns are only accepted if approved before goods are returned to us
• Items must be in as-new, re-saleable condition (as assessed by us on inspection)

Restocking and handling fees apply to all approved returns:
For stocked items:

• 15% restocking fee (capped at $250 + GST)
• Collection fees apply if pickup from site is needed:
• $80 + GST for hand load pickups
• $150 + GST for Hiab truck pickups

For non-stocked / special-order items:

• Returns only accepted if our supplier allows us to return the goods (this must be confirmed before the goods come back to us)
• Minimum 15% restocking fee, with no maximum (actual fee will depend on what our supplier charges us)
• Collection fees as per stocked items (above)

Important Notes:

• All credits are processed only after goods have been inspected and accepted as re-saleable
• Any return outside of these terms must be approved by senior management prior to confirmation

If we have made an error with your order, restocking and pickup fees do not apply.

For any returns or requests, customers are advised to contact the sales team at Franz Building Supplies by calling 08 9434 5775 or emailing sales@franzbuildingsupplies.com.au and a team member will respond to assist.